Community Support Worker – Complex Health Needs

Salary: £17,680 - £19760
Location: Northwest England
Summary of Function: To provide ongoing support and clinical skills tasks for children and young people with complex health and social care needs living at home. Maintain high standards of support and team working.


Main Duties Responsibilities

(N.B. The following is indicative of the range of tasks undertaken by the post holder but is not exhaustive. The role is likely to evolve as the business develops and is therefore subject to regular review).


  1. To be alert to and notify changes to the service user’ needs to the Line Manager to ensure appropriate standards of care/support are maintained at all times
  2. Ensure that the clinical needs of the service user are met through the effective use of Individual Support Plans and associated risk assessments/management plans
  3. Ensure that all interventions are within a framework of person centred care
  4. Actively participate in the direct care/support of the service user
  5. Actively participate in meeting the social, emotional and psychological needs of the service user
  6. Assist in identifying where the care service can be developed to enhance the overall service and add value to the Individual Support Plan
  7. Assist the Service User in presenting their views in case reviews and any meetings as appropriate


  1. Maintain professional boundaries for all matters of a care delivery
  2. Work at all times within the policy and procedures of the company
  3. Lead by example through attention to professional conduct
  4. Always work in line with the Individual Support Plans

Training and Development:

  1. Attend all training days as laid down by the company and identified within the Training Plan
  2. Be accountable for own competence and inform line manager of any updates/refreshers required
  3. Assist in the mentoring/shadowing of new CSWs


  1. Develop and maintain open channels of communication with the service user and their family
  2. Always act in a manner to promote the health, safety and welfare of self and others
  3. Always act in a manner to positively promote the company and its ethos
  4. Adhere to the company’s policies and procedures
  5. Maintain a clean and tidy home for the child
  6. Assist the service user to wash dry and iron their clothes where appropriate
  7. Promote the independence of the service user where able
  8. Ensure the service user receives a nutritional diet in conjunction with their health needs, choices and menus
  9. Assist the service user with general maintenance needs of their home
  10. Drive the service user’s vehicle where needed in line with company policy


Person Specification


  • NVQ L3/Diploma Health and Social Care or NVQ L3/Diploma Children and Young People, willing to work towards – Desirable


  • Experience of caring for people with complex needs – Desirable
  • Working with people with additional needs – Essential


  • Proven interpersonal skills – Essential
  • Effective communicator-written and verbal – Essential
  • Organisational skills – Essential
  • Driver – Essential
  • Basic computer skills – Essential


  • Competitive market place – Desirable
  • Effects of chronic illness – Desirable
  • Understanding of family dynamics – Desirable
  • Current legislation – Essential

Personal Qualities:

  • Able to work unsupervised, whilst acknowledging own limitations and seeking advice and assistance when required – Essential
  • Customer and quality focused- Essential
  • Team Player – Essential
  • Committed to team success – Essential
  • Self motivated – Essential
  • Adaptable to change – Essential
  • Enthusiastic and pro active – Essential
  • Ability to problem solve – Essential
  • Lateral thinker – Essential
  • ‘Inclusive’ communicator – Essential
  • Flexible – Essential

Apply for this Job

For more information call 0161 441 4630 or email